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Acceptable Use Policy

Last Updated: August 10, 2026 Version: 1.1

This Acceptable Use Policy governs your use of the Incremenza platform provided by Incremenza LLC. It forms part of our Terms of Service and applies to you and to every user you authorize.

The purpose of this policy is simple: keep the platform safe, lawful, and reliable for everyone using it. Most of what follows will be obvious to a legitimate business. It is written down so that the line is clear if it is ever crossed.

1. Your responsibility

You are responsible for everything that happens under your account, including the actions of your team members. You must ensure that everyone you give access to understands and follows this policy.

2. Prohibited activities

2.1 Unlawful use

You may not use the Service to:

  • Violate any applicable law or regulation
  • Engage in or facilitate fraud, money laundering, tax evasion, or sanctions evasion
  • Process payments for unlawful goods, services, or activities
  • Infringe anyone's copyright, trademark, patent, or trade secret rights
  • Violate privacy or data protection law

2.2 Deceptive practices

You may not:

  • Provide false or misleading information when creating or maintaining an account
  • Impersonate another person, company, or entity
  • Create multiple accounts to circumvent plan limits, trial limits, or enforcement action
  • Manipulate financial records in the Service to deceive lenders, investors, insurers, auditors, or tax authorities

That last point deserves emphasis. Incremenza produces financial reports and metrics. Using it to construct a misleading picture of a business for a third party is a serious violation and will result in termination.

2.3 Data you do not have the right to use

You may not:

  • Upload or import data you do not have the legal right to process
  • Submit personal data without a lawful basis for us to process it on your behalf
  • Submit special categories of personal data, such as health, biometric, or racial or ethnic origin data. The Service is not designed for this and you must not do it.
  • Attempt to access another organization's data

2.4 Email sent through the platform

The Service can send email to your own customers. When you use that capability:

  • You must have a lawful basis to contact every recipient. You have the relationship with them, so only you can determine this.
  • You must comply with every email law that applies to you and your recipients, including CAN-SPAM, GDPR and ePrivacy, CASL, and LGPD.
  • You must keep your business identity details accurate, since they appear in the footer of messages sent on your behalf.
  • You may not remove, disable, or work around the unsubscribe links, suppression checks, or sender identification that the platform applies. These exist to keep you compliant.
  • You may not import purchased, scraped, harvested, or rented contact lists.
  • You may not send unsolicited bulk commercial email to people your business has no relationship with.

We may pause or restrict sending on your account if we see high bounce rates, high complaint rates, spam trap hits, or other signs of abuse. Where we do, we will tell you and work with you to resolve it. We will not pause messages relating to your customers' billing, because doing so would damage your revenue collection.

2.5 Harmful content and conduct

You may not use the Service to:

  • Upload or transmit viruses, malware, ransomware, or other malicious code
  • Send spam or unsolicited bulk messages
  • Harass, threaten, or abuse other users, your own customers, or Incremenza staff
  • Distribute defamatory, obscene, hateful, or discriminatory content
  • Promote violence, terrorism, or self-harm
  • Distribute child sexual abuse material

2.6 System abuse

You may not:

  • Attempt unauthorized access to the Service, to other accounts, or to our systems
  • Bypass or interfere with security features, access controls, or plan limits
  • Conduct penetration testing or vulnerability scanning without prior written authorization. See Section 6 for how to report a vulnerability you find.
  • Launch denial of service attacks or otherwise disrupt the Service
  • Use bots, scrapers, or crawlers except through interfaces we provide for that purpose
  • Reverse engineer, decompile, or attempt to extract source code
  • Exploit a bug or unintended behavior rather than reporting it

2.7 Misuse of the Service

You may not:

  • Use the Service to build or improve a competing product
  • Resell, lease, or redistribute access without our authorization
  • Operate the Service on behalf of third parties as a service bureau
  • Consume resources in a way that degrades performance for other customers
  • Share account credentials with people who should have their own access
  • Store data unrelated to legitimate business operations

2.8 Payments

If you use the embedded payments feature, you may not:

  • Process payments for any business or activity prohibited by Stripe
  • Engage in card fraud, identity theft, or unauthorized charges
  • Generate excessive chargebacks or disputes
  • Withhold refunds owed to your customers or engage in unfair billing practices
  • Structure transactions to avoid detection or regulatory reporting

Stripe's own rules apply in addition to this policy, and Stripe may act independently of us.

3. Using the Service well

Beyond the prohibitions above:

  • Keep your account secure. Use a strong password, enable multi-factor authentication, and remove team members who leave.
  • Keep your data accurate. Review automated categorizations rather than assuming they are correct.
  • Stay within your plan's limits, and upgrade if you exceed them.
  • Be civil with our team. We will do the same.

4. How we enforce this policy

4.1 How we find out

Through automated detection of unusual patterns, reports from users or third parties, notifications from payment processors or integration partners, and periodic review of flagged accounts.

4.2 What we may do

Depending on severity, we may:

  • Warn you and ask you to stop
  • Restrict a feature, such as pausing outbound email or embedded payments
  • Suspend your account, typically to read-only access, while we investigate
  • Terminate your account
  • Take legal action, or notify law enforcement where a serious crime is involved

We aim to be proportionate. For most issues, the first step is a conversation.

4.3 Immediate termination

The following result in immediate termination without prior warning:

  • Child sexual abuse material, which is also reported to law enforcement
  • Terrorism or violent extremism
  • Distribution of ransomware or other malware
  • Large-scale fraud or financial crime
  • Serious attacks on our systems or theft of data

4.4 Appeals

If your account is suspended or terminated:

  • We will email you explaining why
  • You may appeal to [email protected] within 14 days
  • Include a detailed explanation and any supporting evidence
  • We will review and respond within 7 business days

Offenses listed in Section 4.3 are not eligible for appeal.

4.5 Your data after enforcement

If your account is terminated for a policy violation, the data retention and export provisions of our Terms of Service still apply. You may request a copy of your data within 30 days, except where providing it would be unlawful or would interfere with a law enforcement investigation.

5. Reporting a violation

If you become aware of a violation, email [email protected] with a description and any supporting detail such as account information or screenshots.

We investigate all reports. Reports are treated confidentially, and we do not disclose the identity of a reporter unless required by law. Knowingly false or malicious reports may result in action against the reporter.

6. Reporting a security vulnerability

Vulnerability reports are welcome and go to [email protected], not to the abuse address. See our Security page for our responsible disclosure guidelines. Testing in good faith under those guidelines is not a violation of Section 2.6.

7. Cooperation with law enforcement

We cooperate with law enforcement investigating unlawful activity, and may disclose account information when legally required by subpoena, court order, or warrant. Where we are legally permitted to notify you first, we will.

We proactively report child sexual abuse material and credible terrorism threats to the appropriate authorities.

8. Responsibility and indemnity

You are solely responsible for your use of the Service and for your compliance with this policy. We do not pre-screen content, though we reserve the right to remove violating content.

You agree to indemnify Incremenza against claims arising from your violation of this policy, as set out in the Terms of Service.

9. Changes to this policy

We may update this policy to address new risks, legal requirements, or changes to the Service. Material changes will be notified by email to account administrators at least 30 days in advance. Continued use after a change takes effect constitutes acceptance.

10. Contact

Incremenza LLC

2108 N ST STE N Sacramento, CA 95816 United States

By using Incremenza, you agree to this Acceptable Use Policy. Violations may result in suspension or termination without refund.